Refund Policy
At MeadowFoyerPortal we strive to deliver delicious meals with fast, friendly service. If you are not completely satisfied with your order, this refund policy explains how we handle refunds, exchanges, and store credits for purchases made through our website meadowfoyerportal.site. By placing an order, you agree to the terms described herein.
Eligibility
Refunds are available for eligible orders placed within the last 14 days. An order is considered eligible if the following conditions are met: the items were not consumed, the packaging is intact, and you can provide the original order number. Orders marked as “delivered in full” are generally eligible for review within 7 days of delivery. Custom pizzas, limited-time promotions, or items listed as final sale may have different eligibility criteria, which will be noted at the time of purchase.
How to Request a Refund
To start a refund, please contact our support team at +44 20 7946 0958 or via email through the form on meadowfoyerportal.site. Include your order number, the items you are returning, and a brief explanation of the issue. If possible, attach photos showing the problem. Our team will review your request and respond within 2 business days. In some cases, we may request additional information or return the items to us for a quality assessment.
Refund Methods
Approved refunds are issued to the original payment method used at purchase or as store credit at our discretion. If you paid by credit card, the refund will typically reflect on your statement within 5–7 business days after approval, depending on your financial institution. For orders paid in store credit or combination methods, refunds will be issued in the same manner as the original payment method or as store credit, as determined by MeadowFoyerPortal.
Damaged or Missing Items
We strive for accuracy in every delivery. If your order arrives with damaged items or missing components, please contact us within 48 hours of delivery with photos. We may offer a replacement, a discount, or a full refund for the affected items, at our discretion. Please note that items like beverages listed as juices drinks may be substituted if unavailable, without affecting the overall policy.
Delivery Issues
If a delivery issue occurs, such as late arrival or incorrect items, please notify us as soon as possible. We will investigate and, if appropriate, provide a refund or replacement. Our on-site team will coordinate with the courier to determine responsibility and resolution.
Exchanges
Exchanges for similar items of equal value are available within the 14-day window, subject to stock availability. Special promotions or custom pizzas may be excluded from exchanges. If you request an exchange, we will guide you through the process and provide a return shipping label if required.
Refund Processing Time
Once a refund is approved, processing times vary by payment method: credit/debit cards typically post within 5–7 business days; online wallets or bank transfers may take longer depending on the provider. You will receive a confirmation email when the refund is issued.
Gift Cards
Refunds for orders paid with £ gift cards or store credits will be issued as a replacement gift card or store credit, at our discretion. If you used a mix of gift card and other payment methods, the portion paid by non-card methods will be refunded by the original method used, where possible.
Address and Contact Details
For any questions or to initiate a refund, reach out to us at +44 20 7946 0958 or visit meadowfoyerportal.site to start a request. Our physical address is:
12 Pepperoni Place, London, W1A 1AA, United Kingdom
Last Updated
Last updated: 2025-07-01. The terms of this policy may be adjusted at any time; please review periodically. Changes are effective immediately upon posting.